Please find a list of common issues below, this step by step trouble shooter may be able to resolve your issues. If the steps below do not resolve your problem, please feel free to contact our support desk.
My printer will not print.
My printer is a network printer.
Make Sure the printer is turned on. This did not work
Try turning the printer off then back on. This did not work
Make sure that the Ethernet cable running from the printer to the wall is securely plugged in. This did not work
Try removing the printer from your computer and then re-adding it. This did not work
Please contact support for further assistance
Local: 216-398-8499 x.1
Toll-Free: 1-800-244-4241 x.1

My printer is attached to my computer.
Make sure that the printer is powered on. This did not work
Try turning the printer off then back on again. This did not work
Make sure that all connections from the printer to the computer are securely attached. This did not work
Try uninstalling then reinstalling your printer. This did not work
Try restarting your print spooler service.
  • Go to start
  • Select Run
  • Type services.msc into the box
  • Press Enter
  • Find the print spooler service and click on it.
  • In the left pane you will see restart
  • Click restart
This did not work
Please contact support for further assistance
Local: 216-398-8499 x.1
Toll-Free: 1-800-244-4241 x.1
How do I add a network printer to my computer
  • Click Start
  • Click Control Panel
  • Select Printers and Faxes
  • Click add a printer
  • Choose network printer
  • Then choose search for network printers
  • Select the printer that you wish to install and select, OK.


My monitor is having issues (Won't display an image or image appears distorted)
Ensure that your monitor is turned on. This did not work
Check the connection between the monitor and the computer and ensure that the connection is secure This did not work
Unplug the monitor from the back of the computer and clean out the port using canned air, then reattach the monitor. This did not work
Look at the back of your computer and see how many VGA ports there are. If you see more then 1, you may have a second video card installed. Plug your VGA cable into the other port. This did not work
Contact support for further assistance with this issue.
Local: 216-398-8499 x.1
Toll-Free: 1-800-244-4241 x.1


I have a computer that is having trouble accessing the internet.
Check the connection from the back of the computer to the wall; ensure that the Ethernet cable is securely attached at both ends. This did not work.
Try to plug your computer's Ethernet cable into another network drop on the wall. This did not work.
Go to "Start" then "Control Panel" and choose "Network Connections". You will see your network card in the list, be sure that it is enabled. If it is enabled, right click on it and choose "disable" the right click on it again and choose "enable". This did not work.
Right click on "My Computer" and choose "Manage". When the box pops open, select "Device Manager". Click the plus sign next to "Network Adapters", select your network card, right click on it and choose "remove".
Go to the control panel and find add hardware and run the add hardware wizard. This did not work.
Reboot your computer. Right when it turns back on, keep pressing F8. This will bring you to a menu with some options on how to run Windows. Choose the option that says "Safe Mode with Networking". After your desktop loads, try to get online. If you can get online using this method, you most likely have a virus, contact support immediately. This did not work.
Please contact Support for further assistance with this issue
Local: 216-398-8499 x.1 Toll-Free: 1-800-244-4241 x.1
My computer is running slow.
See if your PC needs to be defragmented.
1. Click on My Computer.
2. Right click on the C drive.
3. Go to Properties.
4. Click on the tab that says Tools.
5. Choose Defragment.
This Did not work.
Download Malware Bytes and Super-Anti Spyware and run a virus scan.This did not work.
Do a Disk Clean Up.
1. Click on My Computer.
2. Right click on the C drive.
3. Click on Properties.
4. Click on Disk Clean Up and follow the directions.
This did not work.
Run a disk check.
1. Click on My Computer
2. Right click on the C drive.
3. Click on Properties.
4. Click on the tools tab.
5. Click on Error Checking.
6. When asked reboot your computer.
This did not work.
Contact Datacore's Help Desk
(216)398-8499 X.1
Toll-Free: (800)244-4241 x.1
How do I find my Computer Name?
Right Click on "My Computer".
Click on Properties.
Click on the tab that says "Computer Name".
About 3 lines down, you will see "Full Computer Name", that is your computer name.

How do I find basic information about my computer (i.e. Amount of RAM, Processor, and so on)?
Right Click on "My Computer".
Left Click on "Properties".

How do I change the screen resolution?
Right Click on an empty area of your desktop.
Left Click "Properties" or "Personalize"(VISTA).
In there, you can find the desktop settings.

I deleted my Outlook icon on my desktop, how can I get it back?
Go to "Start".
Click on "All Programs".
Go to "Microsoft Office".
Double Click Outlook so it opens.
Go to "Help".
Then click on "Detect and Repair".
Run detect and repair, but be sure to select the box that says "Restore Shortcuts while repairing."

How do I get a MS-DOS command prompt?
Click on the "Start" button.
Click "Run"
Type in "cmd".
Then press "enter".

How do I safely remove a program from my computer?
Click on the "Start" button.
Click on "Control Panel"
Click on "Add or Remove Programs".
Select the program that you would like to remove and follow the instructions.
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