| Essential | Preferred | Elite |
| Advanced Hardware Health Monitoring | X | X | X |
| After Hour, Weekend and Holiday Event Notification (If Requested) | X | X | X |
| Centralized Software Deployment and Administration | X | X | X |
| Check and Remote Manage Print Queues | X | X | X |
| Client Volume Discount on Hardware and Software | X | X | X |
| Confirm that Anti-Virus/Anti-Spyware Updates Have Occurred | X | X | X |
| Detailed Diagram Showing Your Network Layout | X | X | X |
| Firewall and Network Security Monitoring | X | X | X |
| Hardware and Software Asset Management | X | X | X |
| Manage Company Emails (Create, Edit, and Remove Accounts) | X | X | X |
| Monthly Check for Firmware Updates on Network Devices | X | X | X |
| Monthly Report of Virus and Spyware Infections | X | X | X |
| Nightly Completed Backup Monitoring | X | X | X |
| Preventative Maintenance and Executive Reporting | X | X | X |
| Preventative Maintenance on Server Hard Disk and Raid Array | X | X | X |
| Quarterly Business Review Conference Call | X | X | X |
| Quarterly Business Review Onsite Meeting | X | X | X |
| Remote Manage Network Printers (Must Have SNMP Available) | X | X | X |
| Setup and Install Fee Waived | X | X | X |
| SPAM Filtering | X | X | X |
| Standard Software Patch Management for Operating Systems | X | X | X |
| Website and Email Hosting and Monitoring | X | X | X |
| Advanced Software Patch Management | | X | X |
| Clean and Prune Directory Structure, Keep Efficient and Active | | X | X |
| Educate and Correct User Errors (Deleted Files, Corrupted Files, etc...) | | X | X |
| Exchange Server Mailbox Management | | X | X |
| Hot Swap Servers and Desktops (Some Restrictions Apply) | | X | X |
| Install Supported Software Upgrades on Servers and Desktops | | X | X |
| Intruder Detection and Preventative Measures | | X | X |
| Manage Directories, Shares and Security Groups, New Accounts | | X | X |
| Manage PDAs/Smartphones Limited to Desktop Users | | X | X |
| Monthly Backup Test and Restore | | X | X |
| Monthly Report of All New Devices Added to the Network | | X | X |
| Monthly Software Change Report (Installed/Uninstalled) | | X | X |
| Monthly Virus Scan and Removal | | X | X |
| Reboot Servers if Needed Remote Only | | X | X |
| Remote Desktop Support (OS, Outlook, IE, Network Connectivity) | | X | X |
| Remote Routine Hardware and Software Maintenance | | X | X |
| Remotely Access Your Work PC | | X | X |
| Scheduled Off-Time Remote Server Maintenance | | X | X |
| SQL Server and Service Management | | X | X |
| Vendor Management | | X | X |
| Web-Based Digital Dashboard | | X | X |
| Backup and Disaster Recovery Service and Business Continuity | | | X |
| Comprehensive Annual Network Assessment | | | X |
| Monitor for Unusual Activity Among Users | | | X |
| Onsite Desktop and Server Support when Required 4hr. | | | X |
| Premium Helpdesk Application Support Everything | | | X |
| Quarterly Onsite Preventative Maintenance Visit | | | X |
| Semi-Annual Desktop Cleaning In and Out with Anti-Static Cleanser | | | X |
| Technical Support Through Video Conferencing | | | X |
