Please contact firstname.lastname@example.org to apply.
IT Help Desk – Tier 2
Provide technical customer support by phone and email. Be prepared to support the customers’ ability to do business rather than simple software support. Job scope includes trouble-shooting and solving issues of diverse scope related to multiple operating systems and networks. Problems can consist of login problems, network issues, printer issues, software issues etc. Qualified candidates must have good customer services skills and perfect grammar both written and verbal.
Required Skills – Basic network knowledge, MS Office software knowledge, computer hardware (PC, Laptop, and Server knowledge), advanced troubleshooting skills, and excellent customer service soft skills.
Expected Certification or Equivalent Experience – A+ Software, A+ Hardware, Security+, and Network+.
Provide first and second-level technical Help Desk support via phone and email
#1: Reduce client risk and exposure
#2: Guarantee 99% uptime to clients.
And #3: Operate a highly ethical company that contributes to the surrounding community. #CLEstrong