Help Desk

​Does your MSP outsource their help desk? Who are your users talking to? Where are they talking to them from? What do they know about your network?

Datacore employs a LOCAL IN-HOUSE Help Desk, manned by DATACORE EMPLOYEES, located at our facility in Brooklyn Heights Ohio. Help Desk hours are Monday thru Friday from 7:30 am to 7:30 pm, with afterhours emergency assistance available. The Help Desk is reachable via phone, email, our online ticketing system, or live chat.

In order to be a Master Service PARTNER rather than just a provider, support personnel must be responsive to your business, your network, your users. Datacore support and remote tools provide our Help Desk Technicians with the ability to be familiar and available to the company, the user, the network, the server, the computer they are working on. These tools include:

  • check
    ​Custom Web-Based Help Desk Tracking System
  • check
    ​24/7 Emergency Remote Access
  • check
    ​International Web-Based Rescue
  • check
    ​24/7 Proactive Hardware and Software Monitoring
  • check
    ​Client Portal for tracking and management
  • check
    ​Live web chat
  • check
    ​Real Time phone support

​Want to test our help desk? Call 216-398-8499 press 1 and say hello to Josh, Charlie, Tresa, Kristie, Brian, Phil, or any of the other Datacore employees and see for yourself. Ask them where they are located and please excuse their brevity as they thank you for the call and then return to servicing clients.

>